Business Analyst Supervisor

Job Description - Business Analyst Supervisor )

This role sits at the center of how the Department of Labor and Industry improves services for Montana businesses and communities. As the Business Analyst Supervisor, you will lead efforts to ensure programs are efficient, customer-focused, and aligned with policy and technology. Your work will reduce duplication, improve outcomes, and support fair, consistent operations statewide. You will also help build a collaborative, learning-focused environment where continuous improvement is part of everyday work.

The Operations & Continuous Innovation Bureau provides agency-wide leadership in business analysis, process improvement, and operational alignment. This position supervises a team responsible for understanding program needs, documenting business processes, and translating those needs into clear requirements for systems, policy, and operational improvements. The Business Analyst Supervisor serves as a strategic partner to bureau and division leadership, ensuring that solutions are well-defined, data-informed, and aligned with organizational priorities.

This role strengthens consistency and accountability across programs by establishing standards, tools, and practices that support effective decision-making and implementation.

• Meaningful public service:
  Play a key role in improving how government programs serve Montana businesses and communities through more efficient, customer-focused operations.
• Leadership opportunity:
  Build and lead a high-impact team, shaping how business analysis and continuous improvement are delivered across the agency.
• Strategic influence:
  Partner with senior leadership to define priorities, guide decision-making, and implement solutions that support long-term organizational success.
• Professional growth:
  Expand your expertise in business analysis, process improvement, and change management while working on complex, cross-program initiatives.
• Collaborative environment:
  Work with engaged colleagues across divisions who are committed to innovation, problem-solving, and shared success.
• Skill development and innovation:
  Help establish tools, templates, and best practices that strengthen organizational capability and create lasting impact.

• Lead and develop staff: Supervises, coaches, and mentors a team of business analysts to ensure high-quality work, professional growth, and consistent performance.
• Guide business analysis practices: Establishes standards for requirements gathering, process mapping, and documentation to improve clarity, consistency, and outcomes.
• Translate needs into solutions: Works with leadership, program staff, and technical teams to define problems, analyze requirements, and develop clear functional and operational specifications.
• Advance continuous improvement: Leads efforts to evaluate and improve business processes using data, customer feedback, and structured improvement methods.
• Support system and project delivery: Participates in and supports phases of the software development lifecycle, ensuring alignment between business needs and technical solutions.
• Strengthen cross-program alignment: Identifies impacts and opportunities across programs to reduce duplication, improve integration, and enhance service delivery.
• Build stakeholder partnerships: Develops strong working relationships with leadership, project teams, and external partners through clear communication, collaboration, and shared goals.

The ideal candidate will demonstrate advanced knowledge and proficiency in the following areas:

• Leadership and team development: Lead, support, and develop staff in a collaborative environment, setting expectations and fostering accountability and growth.
• Business analysis and requirements development: Gather, analyze, and translate business needs into clear, actionable requirements that guide system and process improvements.
• Strategic thinking and problem solving: Define problems using data and stakeholder input, evaluate options, and implement practical, outcome-focused solutions.
• Project and process management: Plan, coordinate, and track work in agile or hybrid environments, ensuring timely and high-quality deliverables.
• Communication and stakeholder engagement: Communicate complex information clearly to diverse audiences, including facilitating discussions, presentations, and training.
• Continuous improvement and change management: Lead and support process improvement initiatives using structured methods, while preparing and supporting stakeholders through change.
• Data-informed decision making: Use qualitative and quantitative data to evaluate performance, validate outcomes, and identify opportunities for improvement.

• Demonstrated experience performing business analysis, including identifying needs, developing requirements, and supporting system or process improvements.
• Experience leading or supervising staff, or…