Sales Operations Senior Supervisor - Bilingual Spanish​/English

Overview

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Note: This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

Pay Transparency Statement: The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position is responsible for supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience.

Required

Job Qualifications:

• High School Diploma or equivalent required
• 5+ experience in a call center environment
• Knowledge of Medicare systems preferred but not required
• Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
• Must be computer proficient
• Ability to work in and succeed in a team oriented environment
• 2+ years of Customer service experience in a production or service operations environment

Preferred

Job Qualifications:

• 2+ years of previous management in a call center environment or people leadership experience
• Bilingual in Spanish and English

• Frequently cites references to internal policies and processes.
• Sponsorship is not available.
• Boarded under the Health Care Service Corporation divisions.
• Base Pay Range: $55,900.00 - $. Exact compensation may vary based on skills, experience, and location.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

For accommodation requests in the application process, please call

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