Part-Time Teller - Helena Area

About The Role

Looking for a rewarding part-time role? Work 20 hours per week while building a career in banking.

We believe “nice does matter,” and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you’re looking for more than just a job, begin your career with us today!

At Valley Bank we are focused on your career path from day one. You will have access to our Training Department both in the classroom, online and on the job to confidently build your career/knowledge within the bank.

• Initial pay increase of up to $1.00/hour after six months of service for Tellers meeting performance expectations, with a second performance-based increase at the one-year anniversary.
• Advance Your Career:
  Start as a Teller and grow with us! Defined path for advancement to Teller II and III roles, each with increased responsibilities and pay.
• Boost Your Pay with Saturday Shifts! Weekend team valued with extra pay: $30 differential for all Saturday shifts, and $60 for Saturdays worked from Memorial Day to Labor Day.
• Tellers eligible to participate in the Valley Bank Year-End Bonus Incentive Plan, providing opportunity to earn additional compensation based on company performance.

As part of a dynamic team, you are the face of the Valley Bank Organization. You are the front-line liaison for all customer contact areas and will work closely with other departments. You will assist customers in both the lobby and drive‑up, engage and present solutions to satisfy the complete needs of each customer while processing standard banking transactions. You will follow through with customer requests and refer to appropriate banker for additional needs.

You will play an active role in your development/growth within your position by being aware of your performance and requesting support or training as needed.

Processes deposits, withdrawals, cashes checks, buys & sells cash, change orders, cash advances, loan payments, cashier’s checks, GL credit/debit, advice of credit/debits, Canadian exchanges, and telephone transfers - 100%.

• Responsible for securing cash, coin, and negotiable instruments with accuracy and following set procedures.
• Accountable for each transaction/request with speed and accuracy while maintaining a balanced drawer.
• Print statements and cashes savings bonds.
• Completes fraud/non-fraud debit card disputes and ATM disputes.
• Understand and use currency counter, coin counter, MICR printer, Teller Cash Dispenser, and Teller Cash Recycler (when needed).
• Operate Silverlake, Vertex, Net Teller, and entry level Passport while completing necessary findings and entries.
• Administer information on personal and business account types, online banking, bill pay and mobile check deposit.
• Represent Valley Bank in a professional manner which includes a professional image, confidentiality, a positive “can‑do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Regular and predictable attendance is an essential function of this job in order to accomplish, among other things, in‑person contact with customers.

NOTE:

Only minimum duties listed. Other responsibilities may be required and requested by Management.

Education and Experience

• High School diploma or equivalent.
• Previous experience working directly with the public.
• Basic computer literacy preferred.

Knowledge, Skill and Ability

• Provide high quality customer service by listening actively and responding promptly.
• Knowledge of Valley Bank products/services to effectively present appropriate solutions to customers.
• Adept at using technology to enhance accuracy, efficiency, and customer experience.
• Demonstrates confidence while using excellent problem‑solving skills to work quickly and accurately under pressure.
• Ability to establish and maintain effective working relationships with employees, other departments, and the public.

Assigned Work Hours
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The assigned work hours and locations may vary, including some weekends, non‑traditional holidays, and working alone.

Work Environment
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Must…