More jobs:
Customer Care Call Center
Job in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-07-01
Listing for:
Globalchannelmanagement
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Qualifications
- 1 year medical insurance or medical office experience
- Onsite
- Computer system experience with data entry and database documentation knowledge.
- Call center or professional office experience.
- Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
- Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for the Medicaid members to ensure their needs are met.
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