Escalations Lead, Customer Service & Help Desk
Job in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-07-05
Listing for:
Sharecare
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Sharecare is hiring for the Customer Service – Escalations team in Helena, Montana. In this role, you will manage escalated concerns, provide Help Desk assistance, and ensure members are informed about resolutions. A strong customer service background and technical skills are essential for success.
The ideal candidate has at least 2 years of experience in a call center or customer service environment and is detail-oriented. Sharecare is committed to making quality care accessible for everyone.
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