Customer Service Representative

Job Overview

The Customer Service Representative interacts with the company’s customers by addressing inquiries and resolving complaints, creating an effortless customer experience for external and internal customers via phone or email. The role handles product inquiries, appointment scheduling, verification, supports branches and field partners, resolves conflicts and escalations, and provides end‑to‑end issue resolution using available resources.

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards issues beyond knowledge to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Maintains customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Performs other duties assigned by management.

• High‑school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills, including active listening.
• Service‑oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Prolonged periods sitting at a desk and working on a computer.

• Excellent pay
• Medical, dental, vision coverage
• Company‑paid life insurance
• Company‑paid short‑term disability
• 401(k) with employer match
• Paid vacation and company holidays
• Training and career development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full‑time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.