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Staff Product Designer — AI-Powered CX & Concierge Experience
Job in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-08-17
Listing for:
Coinbase
Full Time
position Listed on 2026-08-17
Job specializations:
-
Design & Architecture
Product Designer, UI/UX Design
Job Description & How to Apply Below
Coinbase is seeking its founding design hire for the Customer Experience and Engagement product team, owning end-to-end design across Coinbase's AI-first support platform—Help Center, Chatbot, Voicebot, and the premium in-app Concierge experience.
You will define the design vision for this full product surface, shaping how millions of customers get help and driving measurable impact on automation quality, customer satisfaction, and Concierge revenue.
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