Guest Ambassador

Overview

Job Req

Job Type: Full-time

Work Category:
Onsite

Sponsorship:
Not Available

Compensation: $21.92 - $29.62

We are GALLO. We're a family-owned company with a 90+ year legacy, recognized as a Glassdoor 'Best Places to Work.' GALLO's portfolio includes brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.

View our Corporate Values and Mission Statement here.

This position is eligible for tips and incentives, plus benefits.

• Guest Ambassador & Consumer Relations (60%)
  • Welcome and check in guests, including walk-ins and reservations, tailoring experiences to special needs or occasions.
  • Manage seating and reservations, ensuring smooth flow and communication across staff.
  • Provide guests with necessary materials and amenities for their visit.
  • Handle POS transactions, respond to inquiries, and maintain accurate records.
  • Report guest feedback and anticipate customer needs.
• Retail Sales Support (30%)
  • Maintain tasting and retail areas, ensuring cleanliness, stock levels, and seasonal displays.
  • Monitor inventory, restock supplies, and support warehouse organization.
  • Ensure guest bathrooms and patio spaces are clean and welcoming.
• Retail Sales (10%)
  • Operate 'By the Glass' service, package wines correctly, and provide winery education during transactions.

• High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
• Required to be at least 21 years of age or older.
• Required to work holidays, evenings and weekends (Saturday and Sunday) at various hours. Work schedule subject to change based on needs of the business.
• Experience in a team-oriented environment.
• Skilled in conflict resolution.
• Lift and move up to 45 lbs.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation.
• Required to be 18 years or older.

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
• Experience in wine industry.
• Experience in Point of Sale (Commerce 7 and Tock) systems.
• Skilled in the use of MS Outlook and MS Excel at a basic level.
• Excellent communication, customer service and organizational skills, especially attention to detail.
• Experience writing routine reports and correspondence.

To view a full job description, please .

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more. Additional information will be provided before your first interview.

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5…