Corporate Mortgage Loan Administration Specialist II

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company that provides commercial banking services across 80 communities in Montana, Idaho, Colorado, Utah, Washington and Wyoming.

The Mortgage Loan Admin Specialist II initiates third‑party service orders on mortgage loans, manages appraisal orders from request through receipt, and processes required disclosures within established guidelines. The role requires extensive customer, vendor, and bank staff interaction and regular communication with the Mortgage Loan Admin Supervisor to suggest operational improvements.

This is a corporate position that may be located in any available bank division across AZ, CO, , MT, NV, TX, UT, WA, or WY. The mid rate for this position is $22.14 per hour (calculated for Kalispell, MT). Compensation is negotiable based on geographic location, experience and education.

• Order third‑party services on mortgage loans, including certification of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners’ insurance policies.
• Track and follow up on orders to ensure timely completion.
• Maintain consistent, professional communication with all internal and external parties.
• Remain current on loan programs, federal and state regulations, and bank policies to ensure all disclosure requirements are met within federal time limits.
• Maintain contact with government agencies and investors to monitor changes in requirements and products.
• Participate in educational offerings from FHA, FNMA, FHLMC, VA, and MI to stay current on industry changes.

• Order appraisals and manage the order process.
• Ensure appraisal copies are delivered to applicants within the required timeframe.
• Perform limited review of appraisals as required.

• Disclose initial mortgage loan disclosures promptly and accurately.
• Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
• Issue appropriate disclosures and notices within regulator time frames.
• Verify fee and loan information for accuracy at the time of disclosure.
• Request additional information or documentation as needed.

• High School Diploma or GED.
• Minimum 2 years clerical experience in mortgage fulfillment.
• Minimum 1 year experience in two of the loan admin desk functions (Order Desk, Appraisal Desk, or Disclosure Desk).
• Advanced knowledge of company, FNMA, and FHLMC guidelines and procedures.
• Experience with loan platform software such as Encompass and ability to learn additional applications.
• Ability to multi‑task, strong organizational and analytical skills, attention to detail, and compliance with all company policies and applicable laws.

• Required:
  
  High School Diploma / GED.
• Preferred:
  Advanced or specialized knowledge in relevant regulations and software.

• Required:
  
  2 years clerical experience in mortgage fulfillment.
• Preferred:
  Advanced experience with loan platform software.

• No specific license or certification required.

• Multi‑task and handle complex tasks efficiently.
• Strong organizational, analytical and detail orientation skills.
• Compliance with Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control.
• Complete assigned online training courses and maintain passing scores.

• Work is largely sedentary; occasional lifting up to 10 pounds.
• Environment: indoor, climate‑controlled shared work area.
• Noise level: minimal.

• Competitive hourly rate, negotiable based on experience.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Retirement savings plan with 401(k) and profit‑sharing.
• Health savings account and employee assistance program.
• Paid time off, paid holidays, and short‑ and long‑term disability benefits.
• Education and training benefits.

Glacier Bancorp is an Equal Opportunity Employer. Qualified applicants receive consideration without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. All applicants must be legally authorized to work in the US. Glacier Bancorp does not sponsor work visas.