Loan Servicing Quality Control Manager

• Ensure the accuracy and integrity of loan data within our loan servicing core platform.
• Develop and maintain quality assurance oversight of the Bank’s loan servicing quality control program, including but not limited to identifying, reviewing, and making recommendations on key risks and control issues.
• Ensure timely and accurate review of all booked loans, daily file maintenance, loan activities and accounting entries, including adherence to established processes, policies, and procedures.
• Analyze loan servicing quality control workflows and identify opportunities for efficiency gains.
• Collaborate with other loan servicing department managers to streamline processes for enhanced productivity and implement best practices to improve overall loan servicing quality.
• Stay informed about legal requirements, industry standards, regulations, investor guidelines, secondary market requirements and best practices related to loan servicing. Ensure that loan servicing practices align with legal requirements, industry standards, regulations, investor guidelines, secondary market requirements, best practices, internal policies, procedures, processes, and guidelines.
• Manage all quality assurance and control process audits and testing performed by other departments and/or internal and external auditors. Track exceptions, identify trends, identify root cause, ensure corrections are made, and report to loan servicing management. Assist with preparing management responses.
• Oversee research and resolving exceptions on complicated transactions based on quality control periodic review reports or reported issues. Work closely with loan servicing management and staff to address discrepancies promptly.
• Prepare detailed reports on quality control testing, audit findings, trends, and performance metrics.
• Maintain accurate records of test and audit results and corrective actions taken. Present findings to loan servicing department management and recommend process enhancements.
• Ensure accurate credit reporting, complete monthly metric reports, and ensure corrections to loan accounts are correct.
• Retest audit and testing recurrent and/or high-risk exceptions.
• Responsible for supervising, training, directing tasks and developing loan servicing quality control staff on quality control process, procedures, and compliance requirements. Foster an environment of continuous learning and professional development among the quality control department staff by providing ongoing feedback and appropriate supervised delegation to enhance their growth and skills. Responsible for conducting annual reviews of quality control department staff.
• Assist with internal communications and collaboration with all departments that interact with loan servicing.
• Assist with exam preparation.
• Be familiar with all functions performed in loan servicing department.

Yes . 15%

• Associates or better in Accounting or related field.
• Associates or better in Business Administration or related field.
• Associates or better in Finance or related field.

• Bachelors or better in Accounting or related field.
• Bachelors or better in Business Administration or related field.
• Bachelors or better in Finance or related field.

2 years:
Relevant experience, or equivalent combination of education & experience.

4 years:
Relevant experience, or equivalent combination of education & experience with 2 to 4 years progressively responsible leadership in loan servicing industry.

Equal Opportunity Employer
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