Collections Agent

Job Description – Collections Agent 1 )

The Montana Department of Revenue’s Information Management and Collections Division serves citizens and businesses by processing tax returns, refunds, and payments, increasing electronic filings, resolving overdue debt, and collecting other state agency debt.

• Contact Montana citizens via phone, mail, or email to discuss tax obligations.
• Accept payments over the phone and process them accurately.
• Negotiating reasonable payment plans within department guidelines.
• Conduct extensive research to locate contact information such as phone numbers and addresses.
• Research and determine individuals liable for trust tax balances.
• Maintain confidential citizen records in the integrated tax system.
• Research and locate contact information such as phone numbers and addresses.

• Tax collection methods and procedures.
• Database operations.
• Basic accounting and financial records analysis.
• Microsoft programs and other database applications.
• Written, verbal, and interpersonal communication.
• Demonstrate self‑motivation.
• Follow instructions.
• Provide timely customer service.

• High school diploma or GED.
• Three (3) years of work experience in customer service, debt collections, or credit and finance.
• Other combinations of education and experience will be evaluated on an individual basis.
• Completion of a DOR tax and background check.
• Eligibility for employment as defined by a criminal background check and current tax status.

• Health, dental, and vision care; life insurance; long‑term disability (state contribution $12,648/year).
• Free health care for employees and eligible family members at Montana Health Centers.
• Employee Assistance Benefits, including counseling, legal assistance, well‑being coaching, and financial information.
• Retirement plan – state contribution 9.17% vested after five years.
• Paid vacation – starting at 15 days per year.
• Sick leave – 12 days per year.
• 11 holidays, including a floating holiday.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

• Work hours may exceed 40 hours from time to time, including weekends.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required; valid driver’s license required.
• This job cannot be performed at an alternate work site.
• Telework is not available; this position requires a primary residence in Montana and reporting to a designated Department of Revenue office.
• Training assignments may be used; employees may be paid below the base pay during training.

$49,709.00 – 51,256.00 per year.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.