Corporate Mortgage Loan Administration Specialist II

About The Role

Glacier Bancorp’s Mortgage Loan Admin Specialist II position is responsible for initiating third‑party service orders on mortgage loans, ordering and managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines. The Specialist will regularly communicate with the Mortgage Loan Admin Supervisor, suggest operational improvements, and maintain extensive contact with customers, vendors, and bank staff.

The position is a corporate role that may be located in any of our bank divisions across Arizona, Colorado, Idaho, Montana, Nevada, Texas, Utah, Washington, or Wyoming. The mid‑rate for this position is $22.14 per hour (calculated for Kalispell, MT). Spokane, WA range $21.01 to $31.53 per hour;
Wenatchee, WA $21.31 to $31.97 per hour.

• Order third‑party services on mortgage loans, including certificates of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners’ insurance policies.

• Order appraisal.
• Manage the order and follow‑up as needed.
• Deliver a copy to the applicant within the required time frame.
• Perform limited review on appraisals as required.

• Disclose initial mortgage loan disclosures promptly and accurately.
• Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
• Ensure appropriate disclosures and notices are issued within regulator time frames.
• Verify fee and loan information for accuracy at the time of disclosure.
• Request additional information/documentation as needed.
• Maintain consistent and thorough communication with all involved parties in a professional manner.
• Remain current on loan programs and lending regulations and bank policies.
• Maintain contact with government agencies and investors to determine changes in requirements and products.
• Regularly participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED required.

At least 2 years of clerical experience in Mortgage Fulfillment and 1 year of experience in 2 of the loan admin desk functions (Order Desk, Appraisal Desk, or Disclosure Desk) required.

• Advanced or specialized knowledge of company, FNMA, and FHLMC guidelines and procedures.
• Experience with loan platform software such as Encompass and the ability to learn additional computer applications.

No specific license or certification required.

• Ability to multi‑task and handle complex tasks efficiently.
• Strong organizational skills.
• Strong analytical skills.
• Strong attention to detail.
• Must comply with all company policies and applicable laws, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete assigned online training courses and achieve a passing score by the due date.

Occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles, or public transportation and the ability to lodge in public facilities.

Indoors in a climate‑controlled shared work area. Minimal noise. Work requires sitting most of the time and occasional lifting up to 10 pounds.

Extensive benefits package including medical, dental, vision, life insurance, health savings account option, Employee Assistance Program, health rewards program, retirement savings plan (401(k) and profit‑sharing), short and long‑term disability benefits, educational and training benefits, and discounts on banking products. Generous paid time off and paid holidays.

Glacier Bancorp, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, veteran status, or any other protected category.