Accuracy Auditor

Are you meticulous, analytical, and driven to get to the bottom of a case? As a Benefit Accuracy Auditor with the Unemployment Insurance (UI) Division, you'll independently investigate UI claims by interviewing claimants, employers, and other parties to verify the facts behind eligibility and benefit decisions. Your work helps ensure Montana workers and employers can trust that UI determinations are accurate, fair, and well-supported;

protecting public funds and strengthening confidence in how the program is administered. If you're ready to put strong investigative skills to work in a role that offers real independence and room to grow, we'd love to hear from you.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

POSITION OVERVIEW:

The Unemployment Insurance Division depends on accurate, well-documented claims decisions to protect the integrity of the program and meet federal performance standards. The Benefit Accuracy Auditor examines and evaluates UI claims actions, documents, and case data to confirm that eligibility and benefit determinations were made correctly; investigating and interviewing claimants, employers, and other parties as needed. This position documents findings, corrects errors, and prepares clear case summaries and reports for program and executive leadership, and may also take part in peer reviews that evaluate audit work against federal and state criteria.

Through this work, the position plays a direct role in safeguarding program integrity and public funds across the division.

WHAT’S IN IT FOR YOU:

• Make a real impact:
  Your work directly protects public funds and strengthens Montanans' trust in a program that supports workers and employers across the state.
• Room to grow:
  On-the-job training in UI law, policy, and case systems, with opportunities to build investigative and analytical skills that carry into future roles across state government.
• Stable, purpose-driven work: A steady public-service career where your attention to detail and sound judgment make a measurable difference.
• Comprehensive benefits:
  State of Montana employees receive a competitive package including medical, dental, and vision insurance, paid vacation and sick leave, paid holidays, and membership in the Montana Public Employees' Retirement System (PERS).
• Work-life balance: A structured schedule and supportive team environment that respects your time outside of work.

ESSENTIAL FUNCTIONS:

• Conduct claims audits: Examine UI claims actions, documents, and computer data to confirm the accuracy, adequacy, and propriety of eligibility and benefit determinations.
• Investigate and gather facts: Interview claimants, employers, and third parties by phone, mail, and email to gather information, resolve discrepancies, and confirm compliance.
• Analyze cases and identify patterns: Review completed cases, staff investigations, and denied claims to identify issues related to the program itself or an individual's eligibility for benefits.
• Take corrective action: Resolve identified issues directly or refer them for action, and coordinate implementation of corrective measures.
• Document and code findings: Translate investigation results into accurate, detailed records and coded data within state UI systems, correcting errors as needed.
• Produce case summaries and reports: Prepare clear, well-documented summaries and reports for program and executive leadership that outline findings and recommendations.
• Support quality reviews: Participate in peer reviews, evaluating the accuracy of other claims audits against federal and state criteria.

REQUIRED SKILLS AND

COMPETENCIES:

• Critical thinking and attention to detail:
  Spot inconsistencies, gaps, or errors in documents, data, and testimony that others might miss.
• Investigative interviewing:
  Ask clear, targeted questions and judge the credibility of claimants and employers across a range of communication styles.
• Analytical and research skills:
  Gather, organize, and interpret information from multiple sources to reach a sound, well-supported conclusion.
• Written and verbal communication:
  Explain findings and decisions clearly and professionally to claimants, employers, and colleagues.
• Time management and prioritization:
  Manage a high volume of cases and shifting deadlines without sacrificing accuracy.
• Sound judgment and…