Desktop Support Specialist

Desktop Support Specialist in Pinion’s Firm Technology Group (FTG), you’ll be the first line of support empowering our teams to do their best work. From computer refreshes to new user provisioning and Tier 1 troubleshooting, you’ll deliver exceptional internal client service that directly impacts productivity across the firm. If you enjoy solving technical problems, supporting others, and improving the technology experience for your colleagues, this in-office role in Helena, MT offers the opportunity to make a clear and meaningful impact.

Pinion is the nation’s leading food and ag consulting and accounting firm, helping clients and communities thrive through bold thinking and innovation. We foster a collaborative, growth-oriented, and joy-filled culture where professionals are empowered to make a meaningful impact.

• Support day-to-day technology operations, including:
• Completing computer refreshes and imaging new devices
• Creating and configuring new user accounts
• Providing Tier 1 support for software, hardware, and system access issues
• Managing user profiles and hardware setup
• Deliver friendly, high-quality internal customer service to employees across the firm
• Troubleshoot technical issues, identify trends, and elevate root causes when appropriate
• Oversee inventory management, hardware tracking, and equipment organization
• Collaborate with team members to improve processes, enhance the user experience, and contribute to firmwide technology initiatives
• Participate in occasional evening or weekend work to support projects or system updates

• At least 1 year of IT support experience
• Working knowledge of Windows Active Directory, Microsoft Office Suite, Windows 11, Computer imaging and user profile creation, and Computer hardware components and configuration
• Strong troubleshooting skills with the ability to identify trends and root issues
• Solid organizational skills, especially related to inventory management
• Ability to prioritize multiple tasks while producing accurate, reliable work
• Proven ability to collaborate positively to achieve team and firm goals
• Curiosity, initiative, and excitement for learning new technologies
• Willingness to work minimal evenings and weekends as needed

• Comfort navigating and supporting modern workplace tools
• Ability to learn new systems quickly and adapt to evolving workflows
• Understanding of how technology solutions enhance productivity and user experience

• Ability to diagnose issues methodically and logically
• Willingness to ask deeper questions, explore non-obvious causes, and propose practical solutions
• Sound judgment in balancing speed, accuracy, and user needs

• A people-centered culture, with fun included among our core firm values
• Opportunity to work with an IT team with an immense amount of experience and knowledge
• Ability to work hands-on with cutting-edge technology

In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case.

A reasonable estimate of the current range is $20 - $25 per hour.

Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Attest services are provided by KCoe Isom, LLP, a licensed CPA firm.