Network Operations Center Engineer. Helena LilyLifestyle

Key Responsibilities

• Conduct real-time fault and performance monitoring of network devices, circuits, and services, validating alerts to differentiate transient issues from systemic problems.

• Lead advanced troubleshooting for recurring or complex incidents, performing packet capture analysis, route and path tracing, and log correlation across multiple network domains.

• Implement and validate standard network changes—such as interface reconfigurations, routing updates, and hardware replacements—while adhering to approved change management procedures and rollback plans.

• Develop and maintain clear NOC runbooks and operating procedures, transforming engineering designs and lessons learned into actionable steps for operations staff.

• Analyze incident and performance metrics to identify chronic network issues, aiding in problem management, capacity planning, and risk mitigation recommendations.

• Coordinate NOC activities with incident, change, and configuration management processes, ensuring accurate ticket documentation and CI associations.

• Provide technical guidance and mentoring to junior NOC engineers on troubleshooting techniques, tool usage, and adherence to processes.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.

• 4-7 years of experience in network operations, NOC, or network engineering roles, showcasing leadership in troubleshooting and executing network changes.

• Solid understanding of enterprise networking technologies, including routing protocols, switching, VLAN design, VPNs, QoS, and basic security measures across LAN/WAN environments.

• Proficiency with network management tools and technologies such as Cisco or Juniper platforms and monitoring solutions like Solar Winds or similar.

• Demonstrated ability to perform effectively under pressure in a fast-paced operational setting, managing multiple concurrent incidents and maintenance activities.

• Exceptional analytical, problem‑solving, and communication skills, including the ability to document incidents, changes, and resolutions clearly and thoroughly.

• Ability to obtain and maintain a SECRET security clearance, U.S. citizenship required.

• Hands‑on experience administering Cisco or Juniper‑based infrastructures in an operations context, including CLI‑driven diagnostics and configurations.

• Intermediate‑level networking certifications such as CCNP or equivalent that validate deeper routing and switching expertise.

• Familiarity with ITIL practices and experience working within formal incident, change, and configuration management frameworks.

Compensation ranges for ASM Research positions vary based on multiple factors, including location, skill set, education level, certifications, client requirements, contract affordability, government clearance, and years of experience. The compensation for this role serves as a general guideline and is unique to each position. Monetary compensation is only one aspect of ASM's comprehensive compensation and benefits package.

ASM is committed to an equal employment opportunity policy that prohibits discrimination based on race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin. We strive for fairness in all recruitment, hiring, training, and promotion processes.

Physical requirements will vary by job responsibilities and include capabilities such as light office duties or lifting up to 50 pounds, with reasonable accommodations available for individuals with qualifying disabilities.

This job description is intended to provide a general overview of the nature and level of work involved. It is not designed to be a comprehensive inventory of all responsibilities and qualifications for employees in this position.

Salary: $103k - $126k