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Escalation & Process Improvement Lead

Job in Helena, Lewis and Clark County, Montana, 59604, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 79400 - 135000 USD Yearly USD 79400.00 135000.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Process Improvement & Automation Lead in Helena, Montana. This role focuses on owning the escalation and service-recovery process while leading a small IT team. Candidates need a Bachelor's degree in Information Technology and 4–6 years of experience, including IT staff leadership. The role involves analyzing incident trends, facilitating cross-functional team coordination during incidents, and developing standard operational practices.

This position offers a salary range from $79,400 to $135,000.
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