Chief Enterprise Service Delivery Officer

Job Overview

The Chief Enterprise Service Delivery Officer (CESDO) provides enterprise-wide leadership for the state's core IT service delivery functions, setting strategic direction for network, infrastructure, and device management and ensuring all three functions operate in alignment with statewide IT transformation goals. This role leads and develops functional team leaders, holds them accountable for service delivery outcomes, removes barriers to execution, and applies artificial intelligence as a core tool to strengthen decision‑making, analyze performance, streamline reporting, support workforce planning, and modernize operations.

The CESDO champions responsible AI adoption and serves as the primary service delivery executive for SITSD, partnering with senior leaders to ensure Montana's core IT services remain reliable, cost‑effective, and responsive to statewide demand.

• Bachelor’s degree in Information Technology, Business, Computer Science, Engineering, or a related field.
• Seven years of progressively responsible experience in enterprise IT service delivery or operations leadership, including at least three years in an executive or senior leadership role overseeing technology teams and functions.
• Preferred:
  Master’s degree in Information Technology, Business Administration, Public Administration, or a related field.
• Preferred:
  Experience in state or local government IT or product leadership.
• Preferred:
  Experience leading product or technology organizations through large-scale transformation in a complex, multi-stakeholder environment.

• Ability to develop and communicate an enterprise service delivery vision that guides organizational priorities and decision-making.
• Knowledge of network management, IT infrastructure, and device management practices sufficient for credible executive oversight and strategic direction.
• Proven ability to lead leaders: set direction, delegate effectively, and hold team managers accountable for outcomes.
• Experience building and sustaining high-performance teams through clear expectations, coaching, and a culture of accountability and continuous improvement.
• Ability to translate enterprise strategy into clear direction and measurable outcomes across multiple functional teams.
• Experience aligning diverse stakeholders—including agencies, executive leadership, and technical teams—around shared technology goals.
• Ability to engage, challenge, and advise senior leaders on complex technology decisions with significant organizational impact.

Successful completion of a criminal background check is required for this position.

• Work/life balance
• Health coverage
• Paid vacation, sick leave, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility

• Salary: $ – $ per year
• Telework eligible (full-time telework not available; schedule must be supervisor approved)
• Benefits package includes health insurance, paid leave & holidays, and retirement plan
• Schedule:
  
  Full time, Day shift
• Travel:
  Yes, 10% of the time
• Location:
  
  Helena, Montana

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.