Digital ProductOps Manager Product Portfolio

Company :

Highmark Health

This job plays a key role in the product operations enablement function for the Product Management team. The incumbent contributes to product portfolio operations activities across the full Product Management Lifecycle (PdMLC) — spanning digital, voice/telephonic, in-person, and self-service products — by building, maintaining, and supporting adoption of the operating model infrastructure that product, design, and research teams rely on to do their best work.

Working with moderate independence, this individual applies a solid working knowledge of product operations enablement practices to develop enablement resources, support tooling administration, coordinate governance activities, and monitor operating model adoption across the organization.

• Contributes to managing the enterprise digital asset and capabilities inventory. Maintains and updates inventory as new assets and capabilities are deployed or decommissioned. Facilitates maximizing efficiencies and utilization of existing digital capabilities.
• Participates in facilitating governance processes for the Digital Operating Model, including: managing intake, assessing requests, facilitating Steering Committees, tracking and reporting progress and outcomes, etc.
• With guidance, identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables. Establishes project plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables.
• Contributes to and promotes the Digital Product Management Playbook with best-practices, processes, methodologies, standards, tools, and responsibilities as a resource for all Digital Product Managers. Ensures all digital roadmaps within each digital spoke is maintained according to the Playbook, and reflected within the enterprise digital roadmap.
• Contributes to managing the enterprise end-to-end digital roadmap within the Digital Product Hub, and provides transparency for stakeholders across the organization. Maintains and updates as new digital product management efforts are initiated and completed.
• Contributes to build/buy/partner evaluations for new digital capabilities, and vendor integration evaluations for the Product & Health Experience department.
• Collaborates with other Digital Product Ops Managers.
• Other duties as assigned or requested.

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

• 6 years of related and progressive experience in lieu of Bachelor's degree

• Master's Degree in Business, Science, Technology, Design, Healthcare or related field

• 3 years of Product Management, Project Management, or Program Management
• 1 year with Agile Process Methodology

• 2 years in the Healthcare Industry

• None

• None

• Excellent written, interpersonal communication and presentation skills
• Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignment, deadlines, and produce
• Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Proactively drives change and continuous improvement
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization
• Leads with a customer, and clinician, centric lens and advocates for a combined customer and clinical view in all interactions
• Conflict Management
• Project Management

None

0% - 25%

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office…