Information Tech Support Specialist II

The Judicial Branch is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

An employee new to the Judicial Branch will serve a one-year probationary period. The successful applicant will be subject to a criminal background check. Travel may be required and working hours may include evenings & weekends.

The Montana Judicial Branch offers a variety of opportunities to help you make a difference in your community, and further your career. As a service-oriented employer, we seek employees with a passion for customer service to help us fulfill our mission to provide an independent, accessible, responsive, impartial, and timely forum to resolve disputes; to preserve the rule of law; and to protect the rights and liberties guaranteed by the Constitutions of the United States and Montana.

• Work/life balance
• Family friendly policies
• Dedicated and caring colleagues
• Health coverage
• Paid vacation, sick leave, and Holidays (combination of up to 38 per year)
• Opportunities and room for professional growth
• Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF

This is technical work developing, installing, configuring and supporting information technology systems, programs and networks, and includes providing technical direction on information technology projects. The position serves as the primary information technology support contact for the Supreme Court Building and provides Level 2 technical support for complex information technology issues across the Judicial Branch. Work is performed under the general supervision of an Information Technology Supervisor who reviews work for results achieved.

• Serves as the primary information technology support contact for the Supreme Court Building and provides technical support for Supreme Court operations.
• Provides policy, standards and technical support to all agency staff on all network and Judiciary-related software and hardware products using knowledge of principles and theories of computer science and of programs, agency, and state computer policies and standards, computer operating systems, software, equipment and network requirements for computer systems running Microsoft Windows and other specialized software.
• Ensures that critical systems vital for information services remain functional.
• Develops, implements and maintains system and network security and backup methods and techniques.
• Maintains and monitors critical applications, databases and services running on all Windows servers.
• Evaluates, reviews and makes recommendations regarding new hardware, software, and networking capabilities and solutions for the programs used by the courts.
• Installs new client and server hardware and software as needed for the programs and assures updates are done in a timely manner.
• Responds to problems on either server or client platforms or peripherals. Troubleshoots the problem and corrects or makes recommendations for the correction of the problem.
• Provides Level 2 technical support and assists Level 1 technical staff, security personnel, system administrators, and other IT staff with complex or difficult hardware, software, network, and system issues.
• Facilitates technology needs for Supreme Court remote hearings, meetings, and other court proceedings.
• Assists with audio-visual support and deployments in coordination with the Audio-Video Coordinator.
• Assists with hardware deployments and technology implementations at court locations throughout the state.
• Develops and maintains technical documentation, procedures, and troubleshooting resources for Level 1 technical staff and end users.
• Develops documentation of procedures or methods as needed.
• Researches and evaluates emerging technologies, methods, techniques, procedures, hardware and software for use by the professional and end user staff.
• Attends training workshops, product demonstrations, conferences, technical briefings and conventions; stays abreast of technology changes.
• Assists in coordinating and directing office automation services…