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Junior Incident Manager — ITIL & ITSM Lead
Job in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-09-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support
Job Description & How to Apply Below
The Incident Manager at ASM Research, An Accenture Federal Services Company, oversees the end-to-end lifecycle of IT incidents in a federal IT environment, coordinating cross-functional teams and vendors to rapidly restore normal service with minimal disruption to mission-critical systems.
Responsibilities include incident logging, prioritization based on impact, escalation, and post-incident reviews, with a focus on ITIL-aligned governance, runbooks, and measurable performance improvements.
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