Legislative IT Support: -Camera & Help Desk

Position Title:

This is a
short term position
for the legislative session. This position will start as soon as possible and will go thru June 30th, 2027. This position is non-partisan.

DUTIES:

• Training on the vote system
• Run the Legislative vote system during Floor Sessions (includes Saturdays)
• On camera support, must maintain proper dress and appearance
• Maintain political neutrality on bill voting

Technical Support and Troubleshooting:

• Responsible for providing level-1 technical support
• Respond to technical support requests and answers user’s inquiries in a timely manner to ensure minimal staff disruption
• Use problem solving techniques to understand, isolate and document problems, determine the best course of action or escalate the issue, and implement and document a solution
• Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
• Manage user accounts and access, change passwords, and reset user lockouts
• Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system

Help Desk Support:

• Perform help desk functions by providing in-person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
• Monitor help desk tickets and respond to user support requests
• Respond to help desk calls or emails to support user needs, escalate tickets to others as needed to ensure timely response and effective resolution
• Look for patterns in help desk tickets and escalate for root-cause solution

Computer, Audio Video Hardware, Software & Network Administration:

• Inventory management and control of hardware, software, and audio/video equipment
• Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
• Inspect equipment, prepare it for installation, install and verify it is ready for user
• Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
• Image workstations, configure application settings, and verify proper functionality

Inventory & Device Management:

• Maintain Branch asset inventory system with accurate identification and location information
• Help plan and implement the purchase and management of inventory and replacement equipment

Other Duties:

• Provide hands-on technical training on hardware and software to computer users
• Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
• Responsible for other duties and projects as assigned.

Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer-related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.

This position is open until filled, but screening begins immediately.

NOTE:
You must provide a cover letter and a resume to be considered for this position. Incomplete applications will not be passed onto the screening team.

The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, Link to E-Verify Website [e-verify.gov] .

Applicant Pool Statement :
If another department vacancy occurs in this job title within six months,…