Service Desk Shift Lead - IT Operations & SLA Excellence
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
ASM Research seeks a Service Desk Shift Supervisor to lead a service desk team, ensuring timely support for incidents and requests in a federal IT environment. You will manage ticket queues, staff assignments, and escalations while coaching analysts on best practices and procedures.
You will monitor performance metrics, drive process improvements, and ensure alignment with enterprise service-management standards and program goals.
Join us at ASM Research, An Accenture Federal Services Company as our next Service Desk Shift Lead - IT Operations & SLA Excellence in Helena, MT, United States.
This opening is for the Service Desk Shift Lead - IT Operations & SLA Excellence role at ASM Research, An Accenture Federal Services Company.
We are seeking a motivated Service Desk Shift Lead - IT Operations & SLA Excellence to join ASM Research, An Accenture Federal Services Company in Helena, MT, United States.
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