Service Desk Lead - IT Support & Team Leader
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
ASM Research in Helena, MT is seeking a Customer Service Lead to oversee the service desk, ensure timely end-user support, and guide a team of specialists. You will act as escalation point and drive improvements to meet SLAs.
Responsibilities include daily operations, mentoring staff, performance reviews, and workforce planning while coordinating with IT and business leaders. A strong ITIL foundation and federal contracting experience are preferred.
Join us at ASM Research, An Accenture Federal Services Company as our next Service Desk Lead - IT Support & Team Leader in Helena, MT, United States.
As a Service Desk Lead - IT Support & Team Leader, you will play an important part at ASM Research, An Accenture Federal Services Company in Helena, MT, United States.
We invite applications for the Service Desk Lead - IT Support & Team Leader position located in Helena, MT, United States.
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