Customer Logistics Manager

Ryder, a frontrunner in the logistics and transportation industry, is looking for an experienced Customer Logistics Manager to join our dynamic team. This role is pivotal in enhancing our logistics operations, focusing on customer satisfaction and effective management of supply chain activities. As a Customer Logistics Manager, you will be responsible for overseeing the day-to-day operations of our logistics department, ensuring that customer goods are transported efficiently and effectively, and maintaining high levels of customer satisfaction.

Collaborating closely with other departments, you will optimize processes, manage budgets, and develop strategies to ensure timely delivery and logistical proficiency.

Responsibilities

• Manage and optimize logistics and supply chain operations for optimal efficiency.
• Develop and implement logistics strategies in alignment with company goals.
• Maintain relationships with logistics service providers and manage contracts.
• Ensure compliance with regulatory and legal requirements.
• Handle customer inquiries and resolve issues related to logistics processes.
• Prepare and manage the logistics budget to minimize costs and enhance value.
• Monitor and analyze logistics performance metrics to improve processes.
• Coordinate and communicate with internal departments to ensure alignment of operations.

Required Skills

• Strong leadership and decision-making skills
• Proven ability to manage logistics and supply chains
• Excellent communication and interpersonal skills
• Experience with logistics software and databases
• Ability to handle multiple projects simultaneously and under pressure
• Strong analytical and problem-solving skills