Market Director - Helena, MT

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Market Director, Montana to join our team. This position is responsible for directing operational functions and developing related programs, policies, and processes to implement the overall business strategy of non-emergency medical transportation (NEMT) operations. This individual will collaborate with senior leadership to build and execute data-driven action plans that improve service quality, drive provider accountability, and enhance stakeholder engagement across the market Montana.

This position requires on-site attendance five (5) days per week.

This role…Provider Network Leadership & Execution Oversee transportation provider performance across all modes, ensuring achievement of KPIs (on-time rates, digital compliance, reroutes, etc.).Drive accountability for “Perfect Trip” standards, root cause resolution, and continuous improvement within the local provider base.

Lead quarterly business reviews with top-tier transportation providers, including commercial, performance, and financial components.

Collaborate closely with Credentialing, Safety, Compliance, and Network Planning teams to mitigate risk and ensure consistent service delivery.

Executive Engagement & Market Representation Act as primary liaison with state Medicaid leaders, health plan executives, provider leadership, and key community partners.

Represent Modivcare in high-stakes conversations with regulatory agencies, industry forums, and public-facing engagements across the state.

Lead market presentations and performance reviews with internal executives and client stakeholders.

Internal Leadership & Strategic Collaboration Partner across Product, Technology, Compliance, and Continuous Improvement to ensure Montana market solutions are aligned with national innovation and best practices.

Advocate for Montana’s needs in enterprise-level initiatives, including mode diversification, service model pilots, and new program rollouts.

Serve as a key culture carrier and change agent within the organization, driving performance, innovation, and trust across the Montana market.

Strategic Growth and Business Development Collaborate with Business Development, Proposal, and Government Affairs teams to support RFPs, re-procurements, and growth opportunities with Medicaid and Medicare Advantage plans.

Provide Montana-specific content, data, and strategic positioning for bids, client presentations, and partnership proposals.

Serve as the local subject matter expert for plan-specific expansions or renewals, including program design feedback and pricing considerations.

Partner with Product and Innovation teams to pilot new services in Montana that align with client needs, cost-efficiency goals, and member access priorities.

May lead projects and perform other duties as assigned.

Occasional business travel may be required.

Supervisory Responsibilities Determine appropriate resourcing of staff to achieve goals and objectives.

Build an effective leadership team through mentoring and formal education.

Define annual Key Performance Indicators aligned with corporate goals.

Direct and coach leaders on performance gaps, development, and all HR processes including onboarding, succession planning, employee relations, selection, terminations, compensation, and rewards.

Lead change management initiatives and foster a culture of accountability and collaboration.

Prepare and manage budgets; analyze variances and implement corrective actions to improve performance.

May manage local Provider Relations staff or lead a matrixed support structure across functions.

Provide coaching, performance feedback, and development planning.

Partner with Talent and HR to support recruiting, onboarding, and succession planning.

We are interested in speaking with individuals with the following…Bachelor’s degree required.

Ten (10) plus years of experience in transportation, healthcare operations, logistics, or public services with progressive leadership responsibilities.

Five (5) plus years of…