ROC Post Purchase Manager

JOB SUMMARY: The ROC Post Purchase Manager leads Neighbor Works Montana’s post-purchase technical assistance services for Montana’s resident owned communities (ROCs). The position directly supervises the ROC Program Specialist positions, coordinates consistent and high-quality service across the statewide ROC portfolio, and serves as the primary management for day-to-day post-purchase operations. The Manager ensures that ROCs receive effective coaching on governance, financials, compliance and property management that builds resident leadership and long-term community sustainability.

The position also leads or coordinates refinancing transactions for existing ROCs and works closely with the Cooperative Housing Director on complex community issues, strategic priorities, program quality, and organizational risk.

• BA/BS in business, public administration, community development, human services, finance, real estate, or a related field, or an equivalent combination of education and experience.
• Five years of progressively responsible experience in affordable housing, cooperative development, community development, nonprofit management, commercial real estate, lending, asset management, or related work.
• Demonstrated experience supervising, coaching, and developing staff, including workload management, performance feedback, and accountability.
• Strong project management skills and the ability to manage multiple complex priorities, deadlines, partners, and community needs across a statewide portfolio.
• Experience reviewing financial statements, operating budgets, capital improvement plans, loan documents, and compliance requirements; experience with commercial real estate refinance or transactions strongly preferred.
• Ability to facilitate group interactions, develop and teach adult education, and coach volunteer resident leaders in a range of settings.
• Proven ability to work collaboratively with diverse constituencies, including residents, lenders, attorneys, property managers, engineers, government agencies, and nonprofit partners.
• Excellent oral and written communication, sound judgment, conflict navigation skills, and the ability to communicate complex information clearly.
• Working knowledge of Microsoft Office Suite, Salesforce or another CRM, Asana or other project management system, web‑based applications, and general office systems.
• Ability to travel throughout Montana and occasionally out of state. Must be available for periodic evening and weekend meetings and possess a valid driver’s license.

• Directly supervise the ROC Program Specialists responsible for post-purchase technical assistance.
  Provide regular supervision, coaching, performance feedback, professional development, and clear accountability for team members.
• Assign community portfolios and special projects; monitor workloads, capacity, travel, service levels, and deadlines to ensure equitable and effective use of staff resources.
• Create and maintain consistent team systems, workplans, documentation standards, service expectations, and internal communication practices for post-purchase technical assistance.
• Lead regular post-purchase team meetings, portfolio reviews, and cross‑training to strengthen consistency, collaboration, and collective problem‑solving.
• Identify complex, high‑risk, or sensitive community issues and coordinate timely escalation to the Cooperative Housing Director, Executive Director, legal counsel, lenders, or other partners as appropriate.
• Work with the Cooperative Housing Director to establish annual post‑purchase goals, priorities, performance measures, budget needs, staffing plans, and strategies for long‑term program sustainability.
• Support…