Applied AI Engineers

What you can expect

Collaborate cross‑functionally to deploy production AI agents for strategic customers within 90 days, accelerating revenue and directly shaping our scalable product roadmap. Partner across Sales, Product, and Engineering to prove technical value, working hands‑on with voice AI, integrations, and real customer data. Turn field insights into platform capabilities that scale, ensuring every deployment makes the next one faster. Your work directly accelerates revenue and shapes the product roadmap.

We deploy Zoom Virtual Agent into live customer environments. Our team bridges Sales and Engineering through hands‑on technical validation. We exist to convert pilots into production systems.

• Design and deploy production‑ready AI agents during proof‑of‑concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and Type Script.
• Engineer voice experiences by tuning speech synthesis, turn‑taking, and barge‑in across providers to match customer requirements and call profiles.
• Build evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates.
• Capture product gaps and contribute structured feedback to Engineering, generalising field solutions into reusable platform capabilities.
• Transition successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation.

• Demonstrate 4+ years in customer‑facing technical roles shipping complex SaaS or AI/ML solutions (Solutions Engineering, Technical Account Management, or similar).
• Deploy LLM‑based agents with tool use, multi‑step orchestration, and guardrails into production customer environments.
• Apply voice stack expertise across ASR, TTS, turn‑taking, and barge‑in, including tuning at least one major provider (Eleven Labs, Azure, Cartesia, or similar).
• Build production integrations in Python with working knowledge of Type Script or Go, connecting enterprise systems such as CRMs and telephony platforms.
• Write tests, log failures, and iterate against measurable targets to validate agent performance before go‑live.
• Communicate technical concepts to business and engineering stakeholders with clarity and confidence.
• Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience with AI agent platforms (Decagon, Sierra, or similar).
• Contribute to voice agent benchmarks, open‑source projects, or have experience deploying in regulated industries (healthcare, financial services, telecom).

Minimum: $

Maximum: $

In addition to base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

You can submit an Accommodations Request Form if necessary. We believe the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.