Transit Operator

Ready to drive community impact while mastering the art of logistics? As a Transit Operator & Dispatcher, you will play a vital role in keeping our city moving safely and efficiently. Under the guidance of the Transit Manager, this dynamic, dual-impact role lets you shift gears between navigating local streets and anchoring behind-the-scenes operations.

Whether you are behind the wheel providing safe, accessible transport for our neighbors or in the office managing financial and secretarial support, you will be the face and voice of our public transit system. If you are a safety-minded multitasker who thrives on variety, this is your chance to steer your career in an exciting new direction.

• Navigate city traffic safely while adhering to all traffic laws and local policies.
• Assist passengers with disabilities and collect fares with a customer-first attitude.
• Monitor weather, road conditions, and passenger safety in real time.
• Provide administrative, financial, and organizational support for transit functions.
• Adapt flexibly to shift between driving, dispatching, or administrative duties as needed.

85%

Essential

Tasks:

• Performs pre-trip and post-trip operational inspections; reports mechanical repair items needed for safe operations; reports passenger emergencies or incidents which affect the safety of passengers; and completes all required documentation for all situations. Reports any mechanical problem immediately.
• Safely and efficiently operate transit vehicles and their appurtenances in a safe, proficient manner including fare boxes, wheelchair lifts, radio, and emergency equipment. Assure the cleanliness of the interior and seating area.
• Comply with all cities, state, and federal traffic rules regulations, laws, and procedures for the safe operation of a transit bus.
• Assist persons with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs as required.
• Actively participate in the reporting of safety issues and concerns that are observed during essential job functions. Participates in staff development and in-service training programs as assigned and attends scheduled safety meetings and safety programs.
• Provide information in a courteous manner to passengers regarding routes, schedules, transfers, and fares.
• Assure passengers pay fare, deduct from bus pass or online account before providing trip and monitor Fare boxes.
• Effectively utilize electronic devices provided to manage manifests, and other information, to follow routes and meet time points. Coordinate detour, accident, and incident information to radio dispatch, and respond to instructions given.
• File necessary reports in case of an accident or incident with assigned vehicle or an injury to passengers the operator. Submit verbal and written reports on accidents or incidents required before the end of the day of the accident or incident.

10%

Essential

Tasks:

• Serves as a dispatcher for the City’s public transit system utilizing a computerized scheduling system.
• Ensures all services are on time.
• Informs Transit Manager or Transit Coordinator of accidents, forwards customer complaints to Transit Coordinator and/or Transit Manager.
• Interacts with the public to schedule ride requests, sell bus passes, answer questions, record complaints, and share information.
• Maintain up-to-date knowledge of demand response services and any changes.
• Answer the phone and respond to customers in a professional manner with accurate information.
• Uses independent judgment and personal initiative when performing as a dispatcher.
• Coordinate with law enforcement as necessary to have passengers removed.
• Support management in the implementation and continuous improvement of the…