Service Engineer

• Maintain expert-level technical knowledge of the PVA product line
• Answer customer questions and resolve technical issues directly or through remote support
• Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems
• Manage and update service tickets and identify urgent customer needs
• Provide onsite service support, acceptance runs, new project installations, rework installations, and customer-location service
• Assist customers with application development, process improvement, and optimization at the PVA lab in Helmond and customer locations
• Use structured problem-solving methods to identify root causes and solutions
• Maintain strict confidentiality of customer information
• Foster strong customer relationships through proactive, solution-oriented support
• Share customer learnings and field feedback within the department
• Support team members during acceptance runs, installations, rework installations, onsite service, demonstrations, and tests
• Train customers and end users on PVA product function, programming, and maintenance
• Collaborate with local and global Service Engineering teams on priorities, scheduling, and workload
• Provide feedback on manuals, documentation, product quality, lessons learned, and potential improvements
• Contribute to continuous improvement of service execution and customer satisfaction

• Minimum one (1) year of technical service or process engineering experience
• Commercial experience is a plus
• Engineering education or equivalent technical background
• Technical inclination in mechanics, controls, electronics, and software
• Proficiency in English
• Additional European languages (e.g., German) are a strong advantage
• Customer-centric mindset
• Strong verbal communication and listening skills
• Ability to work independently and collaboratively
• Ability to perform effectively in fast-paced, dynamic settings
• Sound judgment and contingency planning
• Calm, professional demeanor in challenging situations
• Ability to manage multiple projects and competing priorities
• Highly organized, detail-oriented, and analytical
• Initiative and continuous improvement mindset
• Ability to travel frequently and work onsite in Helmond, Netherlands

Demonstrates expertise in technical service and process engineering, with a strong focus on customer support, problem-solving, and continuous improvement. Proficient in mechanics, controls, electronics, and software, with the ability to train users and manage multiple projects effectively.

• Technical Service Experience
• Process Engineering
• Customer-Centric Mindset
• Proficiency in English
• Structured Problem-Solving

• Mechanical Troubleshooting
• Controls Diagnosis
• Software Problem Resolution
• Process Improvement
• Application Development
• Technical Support
• Service Ticket Management
• Installation Support
• Customer Training
• Continuous Improvement

• Strong Verbal Communication
• Listening Skills
• Ability to Work Independently
• Highly Organized
• Detail-Oriented

• PVA Product Line
• Customer Relationships
• Field Feedback
• Service Execution
• Dynamic Settings