Field Service Technician

Do you enjoy being hands-on, solving technical problems and dealing with customers? We're looking for a Field Installation & Technical Support Engineer to join a rapidly growing business in Hemel Hempstead.

This is an exciting opportunity to join a company that is at an exciting point in their growth. The role as a technician will give you the opportunity to travel both across the UK and internationally.

This is a varied role where no two days are necessarily the same - one day you could be installing and commissioning new equipment and the next diagnosing a connectivity issue or carrying out preventative maintenance.

If you are looking for a new role with a business that can offer real opportunity for progression then this is the role for you.

You must be a driver for this position.

Hemel Hempstead Depo & Field-based, with travel to customer sites.

You must be a driver for this position.

Hemel Hempstead Depo & Field-based, with travel to customer sites.

Duties to Include:

Installations and collections

• Deliver and install equipment on customer sites
• Collect and replace faulty machinery
• Accurately record installations, assets and customer information.

Maintain & troubleshoot

• Carry out preventative maintenance, calibration, upgrades and repairs both in the warehouse and out in the field.
• Diagnose and resolve hardware, software, connectivity and configuration issues.
• Monitor system alerts and connectivity.

Customer care

• Be a professional and friendly face for customers.
• Communicate clearly with customers and internal teams.
• Keep accurate records of visits, repairs and customer interactions.

Candidate Requirements:

• Technically curious and a natural problem solver
• Organised and reliable
• Comfortable working independently and managing your own workload
• Customer-focused with excellent communication skills
• Confident troubleshooting hardware, software and connectivity issues
• Detail-oriented when it comes to documentation and systems
• Happy working in a role that involves regular travel and hands-on work