CPS Service Supervisor

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling Spin Co, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support Spin Co, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Service Supervisor located in Hemel Hempstead.

• Supervise and support a team of Service Engineers, providing technical leadership, coaching, and day-to-day guidance.
• Carry out live and isolated maintenance activities on LV Switchgear to ensure optimum performance and reliability.
• Perform Thermal Imaging inspections, Secondary Injection Testing, and Circuit Breaker servicing activities.
• Conduct site surveys, equipment modifications, and remedial works to support customer requirements.
• Lead the delivery, installation, testing, interconnection, and commissioning of LV Switchgear systems.
• Ensure all maintenance, repair, installation, and commissioning activities are completed safely, efficiently, and in line with company standards.
• Promote a strong health and safety culture, ensuring compliance with company procedures, industry regulations, and approved method statements.
• Maintain accurate service records, technical reports, and documentation using company systems.
• Build strong relationships with customers, suppliers, and internal teams to ensure exceptional service delivery.
• Travel to customer sites across the London area and occasionally throughout the UK and internationally to support project and service activities.

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is required.
• Proven experience working with LV Switchgear or similar Critical Power equipment is highly advantageous.
• Experience carrying out Thermography/Thermal Imaging inspections.
• Strong electrical fault-finding, maintenance, installation, and commissioning skills.
• Previous experience leading, mentoring, or supervising field-based engineering teams.
• Excellent understanding of health and safety requirements and safe systems of work within an electrical environment.
• Ability to read and follow technical documentation, method statements, and service procedures.
• Strong communication and customer-facing skills with the ability to build trusted relationships with clients and stakeholders.
• Self-motivated, conscientious, and highly organized with strong attention to detail.
• Ability to work independently, prioritize tasks, and perform effectively in a fast-paced environment.
• Full UK Driving Licence is required.
• Level 1 Thermography qualification and a current ESC Card would be advantageous.

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site…