BSA Manager

BSA Manager

Department: Risk Management

Employment Type: Full Time

Location: Remote

Grasshopper Bank is a client-first
, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.

We are a highly experienced team who pride ourselves on diversity of thought and perspective
. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.

Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership
. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.

Our focus on cross-functional teamwork provides a culture where ideas are valued,
accountability is encouraged
, and successes are celebrated
. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.

Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.

You will directly manage and mentor a team of BSA/AML analysts responsible for a range of activities including customer onboarding, transaction monitoring, investigations, and SAR filings. You will help foster a culture of compliance and continuous improvement within the Bank, while playing a key role in developing and maintaining processes and controls that align with the Bank’s risk tolerance, while partnering with BaaS customers to ensure their BSA/AML Programs align with the Bank’s standards.

• Directly manage the team responsible for manually reviewing customer onboarding applications that are not automatically approved
• Oversee the manual review process to ensure all necessary customer due diligence (CDD) is performed accurately and thoroughly
• Make final decisions on these manually reviewed applications, determining whether to approve or deny the customer relationship based on the bank's risk policies
• Maintain and regularly review the bank's high-risk customer list
• Ensure that Enhanced Due Diligence (EDD) is conducted on all high-risk customers at least annually
• Manage and oversee the investigation and review of activity for all high-risk customers, documenting findings and making recommendations for account status changes
• Directly manage the team of BSA/AML analysts responsible for monitoring transactions and reviewing system-generated alerts
• Oversee the entire alert lifecycle, from initial review to investigation and escalation
• Make the initial determination on whether to file a Suspicious Activity Report (SAR) and ensure all filings are timely and accurate
• Manage and oversee the OFAC screening process, including the investigation and resolution of potential matches
• Oversee the intake, investigation, and reporting of Unusual Activity Referrals (UARs) received from Fin Tech partners
• Collaborate with BaaS partners to ensure their internal controls and BSA/AML programs align with the bank's risk policies
• Serve as the primary point of contact for all law enforcement requests, including subpoenas and search warrants
• Manage the process for responding to these requests, ensuring all responses are complete, accurate, and provided within required time frames
• Maintain detailed records of all requests and responses
• Assist the BSA Officer in the development and maintenance of BSA/AML compliance policies and procedures
• Manage and coordinate the bank's response to all BSA/AML/OFAC examinations and audits, both internal and external
• Ensure timely remediation of any compliance deficiencies identified during examinations or audits

• 7-10+ years of progressive experience in BSA/AML compliance within a financial institution and/or financial technology (fintech) company
• Proven experience managing or leading a team of compliance professionals
• Expert knowledge of BSA, AML, and OFAC regulations
• Hands‑on experience with BSA/AML monitoring systems and case management
• Excellent analytical, communication, and decision‑making skills
• CAMS certification is strongly preferred