Sr. Technical Project Manager

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

As a Senior
Technical Project Manager
, you'll lead the successful delivery of mission-critical cloud and IT deployments that power emergency communications for public safety agencies across the country. You'll oversee projects from kickoff through go-live, ensuring implementations are delivered on time while coordinating technical and operational resources across Axon 911, our partners, and our customers. Serving as the primary technical liaison, you'll work closely with engineering, product, implementation teams, and public safety stakeholders to scope technical requirements, drive cloud deployments and system integrations, and ensure seamless cutovers into production.

This role requires balancing technical expertise with exceptional project leadership, building trusted relationships with customers, and delivering solutions that directly support first responders and the communities they serve when every second matters.
What You’ll Do

• Lead end-to-end deployment of cloud-based platforms, including system configuration, testing, and go-live support
• Collaborate with customers, partners, and internal teams to implement scalable, secure, and resilient IT solutions tailored for public safety
• Create/manage project and technical implementation plans (e.g., infrastructure readiness, data flows, failover testing)
• Coordinate with Dev Ops, R&D, and Solution Architects to align product capabilities with deployment requirements
• Manage expectations across stakeholders, resolve issues proactively, and ensure milestone delivery
• Facilitate system handovers to customer IT teams and lead onboarding/training where required
• Identify post-deployment support needs and optimization opportunities for add-on services

• PMP or CAPM certified
• Have 3 - 5 years of experience managing global technical projects, preferably within a B2B SaaS, IT, or cloud services company
• Are experienced in leading cross-functional teams through cloud or hybrid infrastructure implementations
• Possess strong knowledge of IT infrastructure, networking concepts, and cloud deployment models (AWS, Azure, etc.)
• Have a proven ability to translate customer needs into actionable technical plans
• Thrive in a dynamic, fast-paced startup culture and are confident interfacing with both technical and executive stakeholders
• Are open to domestic travel to support project execution and client success (up to 20% or more)

Nice-to-Haves:

• Experience with ESInet and NG911 i3-compliant technologies
• Familiarity with systems used by PSAPs or other emergency services
• Hands‑on experience managing projects involving cloud‑native architectures or real‑time communication platforms
• Demonstrated ability using AI tools, cross‑platform integrations, and innovative tools

This is a hybrid role
, with an expectation of four days per week in our Manhattan office.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we…