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Director of AI-Driven Omni-Channel CX
Job in
Hempstead, Nassau County, New York, 11550, USA
Listed on 2026-08-23
Listing for:
RAMP
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Ramp is hiring a Director to lead a critical part of our omni-channel Customer Experience organization, overseeing Phone, Email, and Chat teams in a 24/7 operation. You will drive coverage, leadership, and customer satisfaction while collaborating with Product Operations, CX AI Ops, and Engineering to deliver scalable, high‑quality support.
The role requires experience leading large teams in fast-paced settings, a builder mindset, and the ability to turn strategy into concrete plans that improve
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