Cage Supervisor

JOB SUMMARY

The Cage Supervisor is responsible for oversight of cage team members and support of the Cage manager and operations.

• Adhere to all administrative policies (Ellis Park Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime.
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate. Adhere to Title 31 procedures.
• Ensure excellent customer and employee service and arbitrates disputes professionally.
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Maintain knowledge of all paper flow with all departments.
• Maintain knowledge of all ATM, and Kiosk drops.
• Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhered to.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Experience with Success Factors.
• Experience operating counting equipment (money sorters/counters, 10 key calculators).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Ability to type, prepare and maintain office reports and records.

Essential Physical Requirements:

• The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% of the time, and the ability to balance/climb 25-50% of the time.
• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-30 lbs.
• Requires the ability to solve problems, organize, interpret data, read and write the majority of the time.
• The job requires the ability to make decisions and plan 25-50% of the time.

Education & Experience

• High School diploma or GED…