Customer Service Representative

Join The Complete Package:
Customer Service Representative

At Pratt Industries, we embody the spirit of innovation and excellence in crafting sustainable packaging solutions. As a Customer Service Representative, your role is pivotal in achieving our vision. You'll seamlessly connect with our customers, ensuring their needs align with our mission to protect, transport, and drive sales through unparalleled service.

Our team cherishes curiosity and a growth-driven environment. Here, every interaction is an opportunity to learn, experiment, and contribute to a collaborative culture. You will manage customer orders, maintain critical inventories, and process new items—all while fostering strong relationships with our plant departments.

• Process orders timely with precision
• Proactively resolve customer inquiries
• Maintain organized customer documentation
• Recommend schedule improvements
• Collaborate across departments
• Uphold company policies
• Engage in sales support activities
• Process billing and purchase orders
• Communicate effectively with customers and sales teams
• Analyze warehouse stock levels and monthly usage

• Be part of a growth-oriented team
• Insurance and wellness benefits from day one
• Stability in a fast-growing company
• Comprehensive benefits package
• Ongoing professional development opportunities

Success in this role means maintaining efficient processes and enhancing the customer experience.

• Process and track customer orders and complaints
• Coordinate inventory levels with plant schedules
• Train and assist sales staff as needed
• Adhere to and optimize daily production schedules
• Support our commitment to sustainability and professionalism

Bring your computer literacy, excellent communication skills, and problem‑solving ability to tackle diverse challenges with resilience.

• High school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred

If you're ready to thrive in a fast‑paced manufacturing environment, embodying our values of safety, integrity, and customer focus, we'd love to hear from you. Embrace a role where your ideas thrive, and your career flourishes at Pratt Industries. Apply now and become a part of The Complete Package!