Teller​/Member Service Representative

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HENDERSON OFFICE, Henderson, KY, US

8 days ago Requisition

Liberty FCU, a full-service credit union, is seeking a Part-Time Member Service Representative/Teller for our Henderson Office, located at 349 Starlite Drive, Henderson, KY 42420. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is a plus. Candidates must be available to work up to 28 hours per week including Saturdays. The Henderson Office hours of operation are Monday - Thursday 8:30 a.m.

- 5:00 p.m., Friday 8:30 a.m.

- 6:00 p.m., and Saturday 8:30 a.m.

- 1:00 p.m. If applicable, a two-three week paid training program will be held in Evansville, IN. Please provide your school schedule (if applicable).

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• 401(k) retirement program with matching funds

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.