Public Safety Telecommunicator

Public Safety Telecommunicator I

Pay Grade: 10

Salary: $41,084.16 annually

Employment Type:

Executive Branch | Full Time | Eligible for Overtime Pay | 18A | 40.0 hr/week

Location:

8298 Keach Drive, Henderson, KY 42420 USA

Kentucky State Police is the premier, full‑service law‑enforcement agency in the Commonwealth of Kentucky. The agency works to prevent, reduce, and deter crime and the fear of crime; enhance highway safety; and provide leadership, training, technical, and operational support to the criminal‑justice community.

The Public Safety Telecommunicator is a highly skilled team member who is the vital link between state Troopers and the information they need to be effective and efficient in their daily operations. Often called the “nerve center” of police operations, the telecommunicator is the first responder, taking calls and dispatching emergency personnel.

Due to the nature of 24‑hour operations the applicant must be willing to work a flexible shift.

A comprehensive Field Training Program begins on the first day of employment and lasts through the first 12 months. All telecommunicators are required to attend a 5‑week training academy within the first year of service to become certified with the Kentucky Law Enforcement Council (KLEC). Training includes certification in LINK, NCIC, NLETS, and Emergency Medical Dispatching (EMD).

This position has a variable shift. The successful candidate will be required to stay in Frankfort at the Academy Monday through Friday during the five‑week telecommunications academy.

• Answer radio and telephone calls (including 911 in designated areas)
• Gather and relay pertinent information from each communication; dispatch calls to police and other emergency management personnel
• Provide pre‑arrival instructions during medical emergencies
• Operate the Computer Aided Dispatching system (CAD)
• Familiarity with Post region
• Utilize law enforcement systems nationwide to assist troopers and detectives with investigations ranging from traffic enforcement to major crime

• Strong work ethic
• Multi‑tasking
• Typing
• Strong written and verbal communication
• Map reading
• Customer service
• Active listening
• Perform under pressure
• Solid judgement
• Computer literacy

Education: High school graduate.

Experience, Training, or

Skills:

None.

Substitute Education for

Experience:

None.

Substitute Experience for

Education:

Experience in the transmission, receiving and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications or traffic operations will substitute for the required education on a year‑for‑year basis.

Must obtain certification as LINK/NCIC Operator within thirty days of employment.

Must obtain certification as an Emergency Medical Dispatcher within sixty days of employment.

Must obtain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) within twelve months of employment.

Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.

Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this classification.

The employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials.

See Kentucky Administrative Regulation 502 KAR 40:040.

Work is performed in a communications centre at a Kentucky State Police Post and under extremely stressful conditions. The telecommunicator may be required to work rotating shifts.

Must complete an initial probationary period of 12 months, followed by a promotional probationary period of 12 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer. M/F/D.