R3 Program Manager Brockton, MA & South Shore Partner Sites

Job Description

I. Position Summary R3 is Hebrew Senior Life’s healthy aging model for older adults living in affordable housing. Hebrew Senior Life brings R3 to Partner Sites that are owned and managed by external organizations, where HSL team members work alongside existing resident services and property management team members. R3 combines proactive case management, health & wellbeing programming, and community partnerships to help residents remain healthy, connected, and as independent as possible.

The R3 Program Manager is responsible for leading the implementation of the R3 program at Partner Sites, promoting fidelity to the R3 model and ensuring delivery of the contracted services. The Program Manager provides ongoing leadership to the Hebrew Senior Life R3 employees located at the Partner Sites and is responsible for recruiting, training and supervising R3 Nurse Care Managers, Wellness Coordinators, and Fitness Specialists.

The Manager also provides informal leadership to Partner Site employees, promoting R3’s “one-team” approach across organizations. Through regular onsite presence in multiple communities, the Program Manager establishes strong professional relationships with team members, residents, providers, and Partner Site leadership. The Program Manager supports the R3 team in providing comprehensive and proactive case management services to residents, and guides employees through complex resident issues.

The Program Manager supports the R3 team in curating impactful health & wellbeing programming / health activation initiatives that are culturally and programmatically relevant. The Manager ensures appropriate documentation and data collection, and uses program metrics and impact stories to illustrate the program’s impact. The Program Manager is responsible for managing the Partner Sites’ program budgets, making necessary purchases, tracking spending, and communicating with R3 Central team about budget progress.

The Program Manager is the face of HSL’s partnership at contracted communities, serving as the first point of contact for assigned partner sites and nurturing a positive and impactful business relationship. In collaboration with the R3 Central Team, the Program Manager is responsible to prepare and deliver formal reports and updates to the Partner Site leadership related to program impact.

The Program Manager participates in special projects related to R3’s ongoing product development, program development and business development as assigned.

Commit to the organization’s core values of respect, dignity and empowerment Be able to form trusting, collaborative and impactful relationships with all stakeholders: colleagues, Partner Site teams, residents, healthcare providers and other community partners Demonstrate skillful listening and a commitment to “notice, ask and support what matters” Provide inspiring, energizing and supportive leadership to the R3 teams; lead by example, promote professional development and growth, encourage healthy boundary setting Foster a positive culture that cultivates connection and belonging among stakeholders Be a self-starter who can manage and prioritize multiple job responsibilities Take a proactive, planful approach to work that “begins with the end in mind” and promotes a healthy accountability for self and others Approach each Partner Site implementation with open-mindedness, creativity, optimism and a willingness to “meet them where they are” Use systems thinking and approaches for R3 program implementation: develop and implement replicable processes and procedures that ensure program sustainability, efficiency and efficacy Maintain confidentiality and ensure that privacy policies and procedures are…