Patient Experience Specialist

Why Join Roseman? Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description:

Join our Orthodontic Clinic team and help create an exceptional patient experience. As a Patient Experience Specialist, you will play a vital role in guiding patients through their orthodontic treatment journey by coordinating appointments, explaining treatment plans and insurance benefits, assisting with financial arrangements, and ensuring every patient feels informed, welcomed, and prepared for their next visit.

What You'll Do and Why You'll Love This Role:

Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.

Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.

Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.

Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.

Process payments, resolve account discrepancies, and support positive financial experiences for patients.

Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.

Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.

Join a career path designed for growth, with Patient Experience Specialist levels that offer opportunities to expand your expertise, take on greater responsibility, contribute to process improvements, and support team success.

What You'll Bring (Qualifications):

High school diploma or equivalent required.

Bilingual (Spanish-speaking) preferred, with the ability to effectively communicate with patients and staff in both English and Spanish.

The Patient Experience Specialist (PES) position has 3 tiers depending on experience.

PES I – 0-2 years’ experiencePES II – 2-4 years’ experiencePES III – 4+ years’ experience

Progression to next level is based upon years’ experience in a dental or medical office OR equivalent education, training, or a combination of both.

Preferred:
Administrative experience in a dental practice, including knowledge of dental insurance and procedures. Relevant training or education in dental administration, insurance, or costumer service may substitute for direct experience.

What Makes you Successful:

You are someone who:
Loves interacting with patients and helping solve their questions and concerns Is adaptable, resourceful, and comfortable managing multiple priorities in a fast-paced environment Enjoys learning new systems and processes and is motivated to become an expert in our EHR and patient management tools Communicates clearly and professionally while building trust with patients, providers, and teammates Is committed to delivering an exceptional patient experience with empathy, professionalism, and care Benefits and Perks:

At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.

Our benefits include:

Multiple medical, dental, and vision plan options, including some available at no cost to employees

Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting

Emplo…