Automotive Service Advisor

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

As a
Service Advisor
, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall — encouraged to apply!

• Schedules for shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complain, cause and correction notices on every repair order with punch time for each operation
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Prepares estimated when required
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Open and close repair orders
• Review service appointments in advance to maximize shop capacity
• Conducts periodic checks of the work in progress for status updates
• Ensures that technicians follow warranty material disposition procedures
• Communicates job status to other service advisors
• Maintains high customer satisfaction ratings
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA rules, etc.
• Assists with safety and housekeeping policies and procedures throughout the service department
• Maintain a record of carry-over vehicles and communicate to service management status of carry-overs
• Maintains a clean and compliant work area
• Maintains high ethical standards in all actions

• Ability to navigate Internet Explorer, Chrome, and Google Drive.
• Savvy in the operation of Microsoft Office program such as Word, Excel, and Outlook.
• Ability to work under pressure while maintaining professionalism.
• Ability to effectively communicate needs to team-members, management, and customers.
• Ability to work well with all types of people.
• Ability to resolve conflict.
• Literate in spoken and written English language.
• Ability to navigate VW Hub with special focus on all reports and backend tools associated with vehicle repairs and warranty inquiries.
• Ability to comprehend Volkswagen technical service bulletins, recall notices, VW Tech-line notes, etcetera.
• Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Valid Nevada driver’s license
• Cle…