Director of Business Process and Systems

About ANA

Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS™ Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions.

With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.

ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Director of Business Process & Systems in an onsite position in Henderson, Nevada. The Director of Business Process & Systems will own the design and governance of ANA’s end-to-end business processes and ensure they are properly implemented across the company’s core technology platforms.

This role will establish and maintain a unified process architecture across operations, HR, finance, IT, sales, marketing, engineering, support, and supply chain, ensuring departmental decisions support downstream workflows and system integrity. The objective is to create a coherent operating model supported by well-integrated enterprise systems, enabling ANA to scale efficiently. This role requires someone who can lead cross-department change, influence teams across the organization, and ensure that new processes and systems are not only designed well but fully adopted.

The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the VP of Finance and IT.

• Map and document ANA’s core end-to-end workflows, including:
  • Lead-to-Order
  • Order-to-Cash
  • Procure-to-Pay
  • Manufacture-to-Ship
  • Inventory Management
  • Record-to-Report
  • Employee Lifecycle
• Identify inefficiencies, bottlenecks, and cross-department failure points.

• Translate business processes into documented system workflows across ANA’s technology stack, including:
  • MS Dynamics 365 Business Central
  • Salesforce
  • Finance, operations, HR and reporting platforms (including Power BI)
  • Integration and automation tools
  • Master data and permission governance structures

• Establish governance for how processes are created, modified, and maintained.
• Evaluate departmental process changes for downstream operational and system impacts.
• Facilitate alignment between departments.

• Drive operational efficiency through automation, standardization, and system optimization.
• Reduce manual workarounds and process delays.
• Improve the quality and consistency of operational and financial data.

• Improve effective use of core platforms such as Business Central and Salesforce.
• Partner with leadership and teams to ensure processes are correctly executed within systems.
• Provide guidance and training to support the adoption of improved workflows.

• Review, verify, and approve employee timesheets, sick time, paid time off (PTO), and floating holiday requests in a timely and accurate manner, ensuring compliance with company policies, payroll schedules, and applicable labor regulations.
• Evaluate and manage time-off approvals with consideration for maintaining appropriate staffing levels to support operational needs and quality output.
• Resolve discrepancies, address timekeeping issues, and coordinate with payroll as needed to ensure accurate and timely pay processing.

• Actively manage employee performance by maintaining ongoing documentation related to skills, performance…