Resident Services Coordinator

About the Community

This premier master‑planned community is known for its scenic foothill setting, panoramic mountain views, and beautifully maintained neighborhoods. Residents enjoy access to parks, walking and biking trails, golf courses, community centers, and convenient shopping and dining. The community offers a balance of outdoor recreation and upscale suburban living. It is especially popular for its strong neighborhood atmosphere, resort‑style amenities, and variety of homes for families, professionals, and active adults.

The Resident Services Coordinator provides office assistance, membership support, and clerical administration for the community. This position is multi‑faceted and supports the site management team in a variety of duties, including ensuring all callers, visitors, and residents are greeted in a friendly and informative manner.

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident‑hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

• Customer service experience; knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after‑hours and weekends at community events as needed
• Must pass a pre‑employment drug screen and background check

If driving is, or becomes, a requirement of the role, you must hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

• Mobility:
  Ability to walk the grounds long distances in various weather conditions
• Lifting and Carrying:
  Occasionally lifting and carrying supplies or equipment up to 30 lbs
• Extended Sitting or Standing:
  Capability to sit or stand for extended periods during meetings or events
• Manual Dexterity:
  Skills in using technology, including computers and mobile devices
• Driving:
  Ability to operate vehicle to perform certain job functions

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties, please contact Human Resources to review next steps together.

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company‑matching 401(k) contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short‑ and long‑term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!