Customer Service Agent

Customer Service Agent – Full Time (

Location:

USA – Henderson, Bermuda Rd.)

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information for customer work orders.
• Check all orders for special requests.
• Expedite orders as necessary, trace them, and notify customers of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit is given to the customer.

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders, and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at the check‑in window at various times throughout the day.

• Cross‑train in other administrative functions to support the site and contribute to associate development.

• None

• High school diploma or GED.
• 1 year of experience in a customer service related capacity.

• None

• Intermediate computer skills.
• Proficient with MS Office applications.
• Knowledge of WMS functions.

• English (reading, writing, verbal).
• Business writing proficiency.

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi‑task.
• Effective communication skills.
• Ability to adapt to change and thrive in a stimulating, fast‑pace work environment.

• 1–3 years of warehouse/logistics support experience.
• 2–3 years of experience in a customer service related capacity.

While performing job duties, the employee uses hands to handle objects, tools, or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears. Computer and telephone equipment usage is required. Vision requirements include close and distance vision. Must be able to sit/stand for up to 8 hours.

The work environment is normally low to moderate noise level. Exposure to fumes or airborne particles, toxic or caustic chemicals is rare.

• None

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.