Luxury Club Front Desk Concierge

Description

We are seeking a polished, professional, and hospitality-driven Receptionist to join our team at an exclusive private country club known for exceptional service, elegance, and member experience. This full-time position is ideal for someone who thrives in a refined environment, enjoys building relationships, and takes pride in delivering white-glove service.

As the first point of contact for members and guests, the Receptionist plays a vital role in creating a warm, seamless, and elevated club experience. The ideal candidate is personable, detail-oriented, discreet, and able to anticipate member needs while maintaining the highest standards of professionalism.

• Greet members and guests with professionalism, warmth, and attentiveness
• Manage a multi-line phone system efficiently and professionally
• Handle incoming calls, reservations, member inquiries, and guest requests with exceptional customer service
• Coordinate dining and event reservations
• Support club events, private functions, and daily administrative operations as needed
• Handle guest check-ins and ensure a seamless arrival experience
• Maintain confidentiality and discretion regarding members and club operations
• Collaborate with all departments to ensure a seamless luxury experience

• Previous experience in luxury hospitality, private clubs, hotels, or high-end customer service preferred
• Experience operating a multi-line phone system in a fast-paced professional environment
• Proficiency in the full Microsoft Office Suite, including Outlook, Word, Excel, and Power Point
• Excellent written and verbal communication skills
• Professional appearance and polished demeanor
• Strong organizational, multitasking, and problem-solving abilities
  
  Ability to remain calm, organized, and service-focused in a fast-paced environment