Service Loyalty Coordinator - Buick GMC Henderson

Responsibilities

• Make outbound service calls, establish relationships with customers, and schedule appointments for the Service Department.
• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account; provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets; file hard copies of repair orders in customer service files.

• High School Diploma or Equivalent; one-year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).
• Competitive compensation of $17/hr.

Competitive compensation and 401k matching. Health, dental, vision insurance plans and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.