Customer Care Representative

Description

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email, and chat for the purpose of resolving customer/client issues with products or services. They will practice best-in-class customer service procedures, focus on one-call resolution, and ensure all avenues for solving customer/client issues are evaluated and executed.

• Answer inbound telephone calls from customers and clients regarding products and services.
• Make outbound telephone calls to customers and clients regarding products and services.
• Maintain call performance and call quality goals.
• Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolve the issue.
• Work independently and as part of a team to provide best-in-class customer service.
• Conduct side‑by‑side with new and existing employees.
• Enter data quickly and accurately with high attention to detail.
• Verify all callers to ensure security.
• All other duties as assigned.

• Outstanding customer service skill.
• Excellent written and oral skills.
• Computer literacy and keyboard typing skills.
• Proficiency in Microsoft Office Suite.

• 8-hour shift.
• 10-hour shift.
• Day shift.
• Monday to Friday.
• Weekend availability.