Findlay Cadillac - BDC Representative

Job Summary

The BDC (Business Development Center) representative at Findlay Cadillac ensures customer inquiries and service appointments are addressed efficiently for maximum customer satisfaction. Through strongly customer-focused interactions via phone, fax, email, and other methods, the BDC representative identifies potential sales opportunities and works to ensure customers' service-related needs are met.

The Automotive BDC representative is an hourly position that offers competitive benefits and compensation package. The BDC representative will be eligible for competitive bonus structures on successful customer opportunities and sales.

• Answer customer inquiries and service appointment calls professionally in a timely manner
• Understand customer needs and strive to meet them by providing accurate information and recommendations
• Recommend services based on customer needs
• Understand special concerns that customers may have and address accordingly
• Move customer inquiries along the sales process as needed
• Research and maintain knowledge of products and services
• Enter customer information into the dealership systems
• Keep the service team up-to-date on customer requests

• Ability to multitask and prioritize duties
• Excellent communication skills, both verbal and written
• Flexibility for scheduling and the ability to anticipate customer needs
• Understanding of customer service principles and practices
• Basic computer proficiency
• At least 1-2 years of sales or service background.

Findlay Cadillac is an equal opportunity employer. We are committed to a policy of nondiscrimination in our employment practices and do not unlawfully discriminate against any applicant or employee on the basis of race, color, religion, ethnicity, national origin, sex, disability, veteran status, or any other characteristic protected by applicable state, federal or local law.