Front Desk Sales Associate

Benefits

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development
• Wellness resources

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self‑care. Our approach is curated around our ideology which benefits everyone: self‑care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Front Desk Sales Associate / Experience Guide is responsible for the reception area and overall seamless daily operations of the boutique. Including, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.

• Provide top-level guest service for all including internal guest service.
• Be on time for your shift.
• Properly open and close the boutique each day according to Standard Operating Procedures.
• Accurately book, change and cancel massage appointments.
• Acknowledge and greet everyone who enters and leaves.
• Actively promote services, enhancements, membership, and retail promotions.
• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Utilize computers with skill and proficiency and only for business purposes.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top‑level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well‑organized work area.
• Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of operation as requested by management.

• Monthly membership bonus structure
• Two paid holidays for FT employees:
  Thanksgiving Day and Christmas Day
• Paid Time Off days for FT employees after 60 Day Introductory Period
• Paid sick time accrued per hours worked after 60 Day Introductory Period
• Discount massages for employees
• Discount on products

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.