Customer Experience & Escalation Specialist
Job in
Henderson, Clark County, Nevada, 89077, USA
Listed on 2026-09-01
Listing for:
OnTrac
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
OnTrac is hiring a Customer Experience Coordinator to join our frontline operations. You will audit reports, perform data entry, and support white-glove customer service with real-time escalation to shippers via phone and email.
We value empathy, problem-solving, and accuracy as you manage customer-facing reports, communicate results, and assist with service commitments across a hybrid schedule from multiple states. OnTrac offers comprehensive benefits and growth opportunities.
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